Introduction

Last updated: Aug 03, 2026 7:03 PM

Please read this Terms of Service (“Terms”, “Terms of Service”) carefully before using the novanotaryco.com website (the “Website”) operated by NoVa Notary Co., LLC, a(n) Limited Liability Company formed in Virginia, United States (“us”, “we”, “our”) as this Terms of Service contains important information regarding limitations of our liability. Your access to and use of this Website is conditional upon your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users and others, who wish to access and use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have our permission to access or use the Website.

Our offers and pricing

We offer services on this Website.

The price of these services is customized based on your needs, which means that we will provide you with a quote after we determine your needs. This price includes all applicable taxes and other fees.

Cancellation policy

We offer cancellations on purchases made of the services offered on our Website. We offer cancellations only prior to performance of the service and up to 24 hours prior to scheduled appointment. You may cancel your order by contacting us. If you cancel your purchase, you will be charged a cancellation fee. The cancellation fee shall be as follows: Full amount if less than 24 hours to appointment time. We will issue you a refund of the full purchase price that you paid if you cancel your purchase. We reserve the right to cancel your purchase for any reason, at our sole discretion, including but not limited to fraud, inaccuracies, and unavailability of the items or services purchased. We will not provide you with any notice prior to cancelling your purchase. We will issue you a refund of the full purchase price that you paid if we cancel your purchase.

Refund policy

We do not offer refunds on any purchases made of the services offered on our Website.

Advance payments

We may ask you to provide an advance payment on any purchase made of the services offered on our Website. An advance payment is a partial payment of the total purchase price that will help pay for our actual expenses while providing the services. We will issue you a refund of the advance payment that you made if we cancel your purchase. We will not be able to issue you a refund of the advance payment that you made if you cancel your purchase.

NO WARRANTY ON PURCHASES

THE ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE ARE PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO ANY ITEMS OR SERVICES DISPLAYED OR SOLD ON THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Remedies

You agree that the remedy for breach of this Terms of Service as it relates to your purchase shall be to pursue dispute resolution as provided in the “governing law, severability, dispute resolution, venue and class action waiver” section below. This remedy is intended to be your sole and exclusive remedy for any breach of this Terms of Service as it relates to your purchase.

Prohibited uses

You agree that you will use this Website in accordance with all applicable laws, rules, regulations and these Terms at all times. The following is a non-exhaustive list of prohibited uses of this Website. You agree that you will not perform any of the following prohibited uses:

1. Impersonating or attempting to impersonate NoVa Notary Co., LLC or its employees, representatives, subsidiaries or divisions;
2. Misrepresenting your identity or affiliation with any person or entity;
3. Sending or attempting to send any advertising or promotional material, including but not limited to spam, junk mail, chain mail or any similar material;
4. Engaging in any conduct that restricts or inhibits any person’s use or enjoyment of the Website, or which, as determined in our sole discretion, may harm us or the users of this Website or expose us or other users to liability;
5. Using the Website in any manner that could disable, overburden, damage or impair the Website or interfere with another party’s use of the Website;
6. Using any robot, spider or other similar automatic technology, process or means to access or use the Website for any purpose, including monitoring or copying any of the material on this Website;
7. Using any manual process or means to monitor or copy any of the material on this Website or for any other unauthorized purpose;
8. Using any device, software, means or routine that interferes with the proper working of the Website, including but not limited to viruses, trojan horses, worms, logic bombs or other such materials;
9. Attempting to gain unauthorized access to, interfering with, damaging or disrupting any parts of the Website, the server(s) on which the Website is stored, or any server, computer or database connected to the Website;
10. Attempting to attack or attacking the Website via a denial-of-service attack or a distributed denial-of-service attack;
11. Otherwise attempting to interfere with the proper working of the Website;
12. Using the Website in any way that violates any applicable federal, state or local laws, rules or regulations.

NO WARRANTY ON WEBSITE

THIS WEBSITE IS PROVIDED “AS IS”. NO WARRANTY, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, OF SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE) SHALL APPLY TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Availability, errors and inaccuracies

We assume no liability for the availability, errors or inaccuracies of the information, products or services provided on this Website. We may experience delays in updating information on this Website and in our advertising on other websites. The information, products and services found on the Website may contain errors or inaccuracies or may not be complete or current. Products or services may be incorrectly priced or unavailable. We expressly reserve the right to correct any pricing errors on our Website. The inclusion or offering of any product or service on this Website does not constitute an endorsement or recommendation of such product or service by us.

DAMAGES AND LIMITATION OF LIABILITY

IN NO EVENT SHALL NOVA NOTARY CO., LLC BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE, INCLUDING BUT NOT LIMITED TO YOUR RELIANCE UPON OPINIONS OR INFORMATION APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED WEBSITES OPERATED BY THIRD PARTIES, PRODUCTS OR SERVICES OBTAINED THROUGH THIS WEBSITE, WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTES OR OTHERWISE, EVEN IF NOVA NOTARY CO., LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF NOVA NOTARY CO., LLC ARISING OUT OF OR RELATING TO THIS WEBSITE, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL BE LIMITED TO THE AMOUNT OF FEES ACTUALLY RECEIVED BY NOVA NOTARY CO., LLC FROM YOU.

THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS OF USE IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY PROVIDED IN THESE TERMS OF USE INURE TO THE BENEFIT OF NOVA NOTARY CO., LLC .

IF, DESPITE THE LIMITATION ABOVE, NOVA NOTARY CO., LLC IS FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN THE LIABILITY OF NOVA NOTARY CO., LLC WILL IN NO EVENT EXCEED THE SERVICE FEES YOU PAID TO NOVA NOTARY CO., LLC IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE.

Links to third party websites

This Website may contain hyperlinks to websites operated by third parties and not by us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is your responsibility to take precautions to ensure that whatever links you click on or software that you download, whether from this Website or other websites or applications, is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

SMS Messaging

If you opt in to receiving SMS messages from us, we will send you conversational, informational, and promotional messages. Our SMS program can be described as follows: Appointment Reminders
1. Initial Reminder (24 hrs before) Hi [First Name], reminder that your notary appointment with NoVa Notary Co. is tomorrow at [Time, Timezone] at [Location]. Please have your valid, unexpired photo ID ready and leave all documents unsigned until I arrive. See you then. [Notary]
2. Same-Day Reminder (2 hrs before) Reminder: I'll see you at [Time] today at [Location]. Have your ID and unsigned documents ready. If something's come up, text me and we'll find another time today. [Notary]
3. Missed Appointment Follow-Up Hi [First Name], I missed you at today's signing. Schedules get hectic, I get it. If your documents have a deadline, let's get you back on the calendar soon. Reply with a time that works. [Notary]
Confirmations
4. Booking Confirmation You're confirmed for [Day] at [Time]. I'll come to you at [Location]. I'll send a reminder beforehand. Please have your ID and unsigned documents ready. [Notary]
5. Documents Received Got your documents, thank you. I'm confirming everything's in order so our appointment goes smoothly.
Touchpoints
6. Post-Signing Check-In Hi [First Name], checking in after your signing. If you have questions about your notarized documents or next steps, text me and I'll help however I can.
7. Nudge (unbooked lead) Hi [First Name], following up on your inquiry with NoVa Notary Co. If your documents have a deadline, the sooner we schedule, the better. Want me to hold a slot this week?
8. Follow-Up After Quote Sent Let me know if you've had a chance to review the quote I sent. Happy to answer anything about the appointment or travel fee before we lock in a time.
9. ID & Document Requirements Reminder Reminder for [Date] at [Time]: bring a valid, unexpired government-issued photo ID with your current name and signature. Don't sign anything before I arrive. I'll meet you at [Location].
10. Post-Signing Recap Your signing is complete. Here's what's next: [brief status, e.g. documents heading back to your lender / being recorded / mailed]. Call me if you have questions.
11. Missed Appointment (urgent, time-sensitive) [First Name], I wasn't able to reach you for today's signing. If this involves a closing or recording deadline, please call me right away at [Phone] so we can reschedule before it's missed.
12. Notary Scope Reminder Quick reminder: as your notary, I can't give legal advice or help fill out your documents. I verify identity and witness signatures only. For legal questions, check with an attorney or whoever prepared the document. We will send you messages As needed. Please note that messaging frequency may vary. Message and data rates may apply. Carriers are not liable for undelivered or delayed messages. You may opt out of SMS messages at any time by texting “Stop”. You may also opt out by emailing us at linda.ramos@novanotaryco.com. If you text us “Stop”, you will receive the following confirmation message: You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe. If you would like to re-subscribe to receiving SMS messages from us, you can do so by texting "start", by re-enrolling through the website, or by contacting us. If you need assistance with SMS messaging, you can obtain that assistance by texting "help" or by contacting us. If you text “Help” to us, you will receive the following reply: NOVA NOTARY CO: For help, email linda.ramos@novanotaryco.com. Reply STOP to opt out. For additional information regarding SMS messaging and your privacy, please read our Privacy Policy: https://novanotaryco.com/privacy-policy/.

Intellectual property and DMCA notice and procedure for intellectual property infringement claims

All contents of this Website are © 2026 NoVa Notary Co., LLC or third parties. All rights reserved. Unless specified otherwise, this Website and all content and other materials on this Website including but not limited to all logos, designs, text, graphics, pictures, information, data, software, sound files and arrangement thereof (collectively, “Content”) are the proprietary property of NoVa Notary Co., LLC and are either registered trademarks, trademarks or otherwise protected intellectual property of NoVa Notary Co., LLC or third parties in the United States and/or other countries.

If you are aware of a potential infringement of our intellectual property, please contact Linda Ramos at linda.ramos@novanotaryco.com.

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Website infringes on the copyright, trademark or other intellectual property rights of any person or entity.

If you believe in good faith that the Content infringes on your intellectual property rights, you or your agent may send us a written notice of such infringement titled “Infringement of Intellectual Property Rights - DMCA.” Your notice to us must include the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property right’s interest;
2. A description of the work that you claim has been infringed, including the URL (i.e., web page address) of the location where the work exists or a copy of the work;
3. Your name, email, address and telephone number; and
4. A statement by you that you have a good faith belief that the disputed use is not authorized by the owner of the work, its agent or the law.

Please note that we will not process your complaint if it is not properly filled out or is incomplete. You may be held accountable for damages, including but not limited to costs and attorneys’ fees for any misrepresentation or bad faith claims regarding the infringement of your intellectual property rights by the Content on this Website.

You may submit your claim to us by contacting us at:

NoVa Notary Co., LLC
Linda Ramos
linda.ramos@novanotaryco.com
571-343-3600
5240 Duke St., Apt 210, Alexandria, VA 22304
United States

Governing law, severability, dispute resolution, venue and class action waiver

These Terms shall be governed and construed in accordance with the laws of the state of Virginia, United States, without regard to its conflict of laws provisions. THESE TERMS SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE SALE OF INTERNATIONAL GOODS, THE UNIFORM COMMERCIAL CODE, NOR INCOTERMS.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between you and us regarding our Website, and supersede and replace any prior agreements we might have had with you regarding the Website.

Any controversy or claim arising out of or relating to these Terms including but not limited to the interpretation or breach thereof shall be resolved in a court of competent jurisdiction in Fairfax County, Virginia.

YOU AND NOVA NOTARY CO., LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION.

Changes to Terms of Service

We reserve the right to make changes to these Terms of Service at any time. We will not provide you with any notice when we make changes to this Terms of Service.

Questions

If you have any questions about our Terms of Service, please contact us at linda.ramos@novanotaryco.com.